> For the complete documentation index, see [llms.txt](https://docs.facephi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.facephi.com/docs.facephi-en/products/editor-1/facephi-onboarding/mobile/ios/widgets/videoid.md).

# VideoID

**Widget VideoID**

### **Introduction**[​](#introducción) <a href="#introduccion" id="introduccion"></a>

VideoID allows you to carry out a video-recorded online identity verification through 3 possible flows:

* Video recording of the face
* Video recording of the face + the front side of the Identity document
* Video recording of the face + the front side + the back side of the Identity document.

### **Requirements and installation**[​](#requisitos-e-instalación) <a href="#requisitos-e-instalacion" id="requisitos-e-instalacion"></a>

The VideoID widget is compatible with iOS 13 or later devices.

### **Video recording**[​](#videograbación) <a href="#videograbacion" id="videograbacion"></a>

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VideoID needs you to allow access to the camera and microphone to carry out the process. To grant permission every time the app starts, press button (1). To allow it only this time, press button (2). To cancel permission and exit, press button (3).

1. Button to allow access
2. Button to cancel access
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An oval (2) is shown on the screen where you should place your face. The process will start automatically when the face is detected.

To exit the process, press icon (1).

1. Button to exit the process
2. Oval for placing the face
3. Rectangle for placing the document
4. Text with instructions
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Repeat the same step, this time reading aloud the text that appears at the bottom (3).

After recording the voice, there will be a camera change so that the document can be captured.

To exit the process, press icon (1).

1. Button to exit the process
2. Oval for placing the face
3. Text with instructions
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A rectangle (2) is shown on the screen where you should place the front of the document. The process will start automatically when the document is detected.

To exit the process, press icon (1).

1. Button to exit the process
2. Rectangle for placing the document
3. Text with instructions
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Repeat the same step, this time showing the back side of your document inside rectangle (2).

To exit the process, press icon (1).

1. Button to exit the process
2. Rectangle for placing the document
3. Text with instructions
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If you press the close icon, this floating window will appear. To finish this process and exit, press button (2). To cancel this window and continue with the video recording, press (1).

1. Button to cancel
2. Button to finish
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If the video recording is correct, press button (3) to send it and finish. You can repeat the recording by pressing button (2).

1. Close button
2. Button to repeat recording
3. Button to finish
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If the video recording is sent successfully, this screen will appear.
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If the video recording has failed, this screen will appear. Press button (2) to retry. To close the process and exit VideoID, press icon (1).

1. Button to close
2. Retake button
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### **Errors**[​](#errores) <a href="#errores" id="errores"></a>

#### **Time exceeded**[​](#tiempo-superado) <a href="#tiempo-superado" id="tiempo-superado"></a>

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This diagnosis is shown when you have started the widget, but **the document was already next to the device** before pressing Start. The steps to follow for a correct reading are:

* Keep the **device and the document separate**.
* Press the **Start button.**
* **Now bring** the document to the back of the device.

Retry this step (2) following the instructions shown on screen, or tap the information icon (if there is one) to receive tips.

1. Back button
2. Retake button
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#### **Internet connection**[​](#conexión-a-internet) <a href="#conexion-a-internet" id="conexion-a-internet"></a>

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There was an error with your internet connection.

By pressing button (2) you return to the widget to retry the previous step. If you want to go back, press icon (1).

1. Back button
2. Retake button
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#### **Update the application**[​](#actualizar-la-aplicación) <a href="#actualizar-la-aplicacion" id="actualizar-la-aplicacion"></a>

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There is a new version of the application, and it needs to be updated. Usually, this is due to bug fixes or the implementation of improvements.

By pressing button (2) you will be directed to the download page to update the app. Conversely, to close this error screen press icon (1).

1. Back button
2. Retake button
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