> For the complete documentation index, see [llms.txt](https://docs.facephi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.facephi.com/docs.facephi-en/products/editor-1/facephi-onboarding/web/demo.md).

# Demo

**Demo Onboarding v.1.11.0;** The manual images show an updated version of the interface; the current demo may differ temporarily.

### **Introduction** <a href="#introduccion" id="introduccion"></a>

Onboarding is a remote, online registration process that is carried out the first time a user accesses a service or product.

To carry out onboarding, the document information is automatically captured and a selfie or Face Capture is performed. Document Capture includes OCR extraction, allowing all the document data (ID, Passport, driver's license, etc.) to be extracted in real time. Facial biometrics compare the document image or other databases against the user's selfie. It also enables video assistance and video recording.

As for the demo product, depending on the configuration that has been set, the results obtained are displayed.

### **Requirements and installation** <a href="#requisitos-e-instalacion" id="requisitos-e-instalacion"></a>

To use Facephi Onboarding, you must have a compatible browser on your device, since it works within a web address. The compatible operating systems and browsers are:

* Windows, macOS, Android, iOS.
* Mozilla Firefox, Google Chrome, Opera, Safari.

### **Log in** <a href="#iniciar-sesion" id="iniciar-sesion"></a>

{% columns %}
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To log in, enter your email (2) and password (3). By pressing the icon (4) you can show/hide your password. Once you have entered the data, press the button (5) to advance to the next screen.

If you have not entered your details correctly, an alert message will appear below each of the fields (2) and (3).

If you need to change the language, in the drop-down menu (1) you can switch between Spanish, English, and Portuguese.

1. Drop-down menu for language change
2. Username text field
3. Password text field
4. Button to show password
5. Log in button
6. Hyperlink to switch to another device

If you are on a computer and want to do the process on a mobile phone, you can click the hyperlink (6). A screen with a QR Code will appear, which you must scan with your device's camera.<br>

<br>
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### **Access with QR Code** <a href="#acceder-con-qr" id="acceder-con-qr"></a>

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<figure><img src="/files/9af80c20dca5227e51a441afffc5b18565eeea12" alt=""><figcaption></figcaption></figure>
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Through this QR Code you can access the website from a mobile device. Scan the QR Code that appears on screen (3) with your device.

If you want to go back to login, press the button (2).

1. Drop-down menu for language change
2. Back button
3. QR Code

<br>
{% endcolumn %}
{% endcolumns %}

### **General Data Protection Regulation** <a href="#reglamento-general-de-proteccion-de-datos" id="reglamento-general-de-proteccion-de-datos"></a>

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<figure><img src="/files/98540fc173cd32c435539901e4c006cfb0bdfd70" alt=""><figcaption></figcaption></figure>
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After logging in, if this is your first time accessing or if you have recently cleared your device's cache, the General Data Protection Regulation will be displayed.

To accept the GDPR, press the button (3). If it appears disabled, you must scroll the sidebar (2) down to confirm that you have read the GDPR. Once confirmed, the accept button (3) will be enabled.

If you wish to decline the GDPR, press the button (4).

1. Drop-down menu for language change
2. Scroll bar
3. Button to accept the GDPR
4. Button to decline the GDPR

<br>
{% endcolumn %}
{% endcolumns %}

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<figure><img src="/files/8218a48006b4dba042eb4ce42ee0361425426b9e" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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If the GDPR is declined, a confirmation pop-up will appear. Declining the GDPR will close your session.

To log out, press the button (2).

To close this message and continue with your active session, press the button (3) or the icon (1).

You will not be able to continue with the process until you have accepted the GDPR.

1. Button to cancel the action
2. Button to log out
3. Button to cancel the action

<br>
{% endcolumn %}
{% endcolumns %}

### **Choose document and country** <a href="#elegir-documento-y-pais" id="elegir-documento-y-pais"></a>

{% columns %}
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<figure><img src="/files/1795e7993c2b49041dcc0005c0bd1658dc0c5eaf" alt=""><figcaption></figcaption></figure>
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Onboarding starts here. You can choose the country of the document you will use (3) and the type of document (4). If you do not select a country, the widget will try to autodetect it.

If you need to configure more parameters, press (2) or log out by pressing the button (1).

To continue, press the button (5) to start the process.

1. Log-out button
2. Settings button
3. Country selector
4. Document selector
5. Continue button

<br>
{% endcolumn %}
{% endcolumns %}

### **Configuration** <a href="#configuracion" id="configuracion"></a>

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<figure><img src="/files/63cf7a004c7c6e0fc1a51fa63f08143e870de2b8" alt=""><figcaption></figcaption></figure>
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In Settings, several parameters appear that you can select with the circular buttons (4)(7) and activate or deactivate with the buttons (5)(6)(8)(9)(10)(11)(12)(13).

If Signature (6) is enabled, the selection (7) of certain associated parameters will be enabled.

To go back to the previous screen, press the back icon (3).

1. Log-out button
2. Settings button
3. Back button
4. Identity document selector
5. Enable Onboarding recording
6. Allow signature
7. Select signature type
8. Enable previous Onboarding validation
9. Enable government validation
10. Enable document morphology validation
11. Enable preview of captured photos
12. Enable saving of captured images
13. Enable advanced tracking

<br>
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### **Pre-start errors** <a href="#proceso-de-biometria-facial" id="proceso-de-biometria-facial"></a>

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<figure><img src="/files/6fa9058fcbe32c452ce74665e0b12535189cf64d" alt=""><figcaption></figcaption></figure>
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If, when starting the process, it is detected that camera permissions are not enabled, a message will be shown informing you of this situation.

To continue, it is mandatory to enable camera permissions from the browser or the operating system.

Once enabled, you must reload the page to restart the process correctly.
{% endcolumn %}
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<figure><img src="/files/f5fb2fd18ae637a038b7d546f54bf2c1edf3c535" alt=""><figcaption></figcaption></figure>
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If, when starting the process, a problem with the camera is detected that prevents access to it, a message will be shown indicating that you need to try the process from another device.

This step is mandatory, since without access to the camera it is not possible to continue with the verification flow.
{% endcolumn %}
{% endcolumns %}

### **Capture a document** <a href="#capturar-un-documento" id="capturar-un-documento"></a>

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<figure><img src="/files/e055deb7f3e35d6ff44a65a22d558b2c5662ceeb" alt=""><figcaption></figcaption></figure>
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To capture the document, a tutorial first appears explaining how to perform Document Capture.

The animation shows how to interact with the Widget. The text gives details on how to carry out this step correctly.

To start the process, press the button (2).

1. Log-out button
2. Button to start the process

<br>
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<figure><img src="/files/ed60ee736e9a514f4d8fb46c11936321178fa8a3" alt=""><figcaption></figcaption></figure>
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Facephi Onboarding needs you to allow camera access to capture the document and face, among other things.

If you allow camera access, press the button (1). If you do not want to grant these permissions, press the button (2).

1. Button to allow access
2. Button to cancel access

<br>
{% endcolumn %}
{% endcolumns %}

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<figure><img src="/files/5dcfa23fd41bdfe6156e5621a0ee90566e4001a3" alt=""><figcaption></figcaption></figure>
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Once in the widget, a text appears giving you instructions for the step to perform. In this case, your camera has been activated and you must focus on the front or back of your document. The document must fit inside the rectangle (4), without the document edges going beyond the frame. If the lighting and sharpness conditions are appropriate, the photo will be taken automatically.

If you have questions or difficulties with this step, press the information button (3) and a tutorial will open to help you.

To exit the widget without capturing, press the icon (2).

1. Log-out button
2. Button to close the process
3. Information button
4. Frame for aligning the document

<br>
{% endcolumn %}
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<figure><img src="/files/b6def23c3f0c4f720b86cc9317cad6481495baeb" alt=""><figcaption></figcaption></figure>
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This is the Document Capture tutorial. Here you will find some tips on how to place the document, or what things you need to keep in mind so that the capture is performed successfully. There are a total of 3 tips.

To see them, press the button (4) or (5). To return to Document Capture, press the button (3).

To exit the widget without capturing, press the icon (2).

1. Log-out button
2. Button to close the process
3. Back button
4. Previous button
5. Next button

<br>
{% endcolumn %}
{% endcolumns %}

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<figure><img src="/files/833e3248f544c86488b5b1a2115ff5444f8b0801" alt=""><figcaption></figcaption></figure>
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During this process, help messages will appear in the status notification (4) to help you take a correct capture. For example, correcting the document's tilt, if there are reflections, or if it is too close/far away.

1. Log-out button
2. Button to close the process
3. Information button
4. Status notification
5. Frame for aligning the document

<br>
{% endcolumn %}
{% endcolumns %}

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<figure><img src="/files/c73caf9c37b6d4e0a0dc3d630da6c7b88948926f" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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The widget will show you in real time whether the capture was successful or whether there has been a problem.

The status of the process is indicated in the status notification (4) with a different message and color.

If the capture fails, retry this step until the widget makes a correct capture. The information button (3) can be very helpful for this step.

If the capture is successful, a confirmation message will appear. Repeat the same step, this time with the back of your document.

1. Log-out button
2. Button to close the process
3. Information button
4. Status notification
5. Frame for aligning the document

<br>
{% endcolumn %}
{% endcolumns %}

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<figure><img src="/files/07f927adb5cc7da8443c93a67f8b1351cd5270f1" alt=""><figcaption></figcaption></figure>
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Once the document capture has been completed, a preview screen may appear. Here you must check that the document is fully visible and that the data is readable.

If the photo is blurry, or there is data covered or cut off, we recommend that you press the button (4) to retry the photo. A poor capture can lead to a poor interpretation of the data and you having to repeat the process again.

If the photo is sharp and the data is clearly readable, press the button (5) to continue to the next step.

1. Log-out button
2. Button to close the process
3. Information button
4. Retake button
5. Continue button

<br>
{% endcolumn %}
{% endcolumns %}

### **Capture the face** <a href="#capturar-el-rostro" id="capturar-el-rostro"></a>

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<figure><img src="/files/acae3481b8f7bd544610102c2c81b6d75f4e1390" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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To capture the face, a tutorial first appears explaining how to do this step.

The animation shows how to interact with the Widget. The text gives details on how to carry out this step correctly.

To start the process, press the button (2).

1. Log-out button
2. Button to start the process

<br>
{% endcolumn %}
{% endcolumns %}

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<figure><img src="/files/fa5ec2cbaf81e9f890ae87bf51918a30b469ec45" alt=""><figcaption></figcaption></figure>
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Facephi Onboarding needs you to allow camera access to perform Face Capture.

If you allow camera access, press the button (1). If you do not want to grant these permissions, press the button (2).

1. Button to allow access
2. Button to cancel access

<br>
{% endcolumn %}
{% endcolumns %}

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<figure><img src="/files/9c444cc75c199ee215995d12a799719f8e42dba3" alt=""><figcaption></figcaption></figure>
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Once the process starts, a text (4) appears giving you instructions on how to position yourself, or what you need to keep in mind.

This message can inform you of possible mistakes you are making during the capture, as well as a color indicator (3):

* Distance: close, far
* Framing: outside the circle, rotated
* Movement
* Lighting

If you follow the instructions correctly, the capture will be done automatically and you will be directed to the next step.

If you want to close the process, press the icon (2).

1. Log-out button
2. Button to close the process
3. Status indicator
4. Help message
   {% endcolumn %}
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<figure><img src="/files/b9603d4171779054833843655fb762a50a14cc86" alt=""><figcaption></figcaption></figure>
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When the capture is processing the image, the circle (3) will change shape and color. If you are not positioned correctly, it will return to the previous state with help messages.

If the capture is successful, a preview of the capture will appear.

If you want to close the process, press the icon (2).

1. Log-out button
2. Button to close the process
3. Informational circle for the process status
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/d4b4374be4dfb43f4ee6e4ca1fdfb57d2316a6e4" alt=""><figcaption></figcaption></figure>
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Once the face capture has been completed, a preview screen may appear. Here you must check that the face is fully visible and well lit.

If the photo is blurry, cropped, or poorly lit, we recommend that you press the button (4) to retry the photo. A poor capture can lead to repeating the process again.

If the photo is sharp, press the button (5) to continue to the next step.

1. Log-out button
2. Button to close the process
3. Information button
4. Retake button
5. Continue button
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/b3870f5340e9d02adeda00550eb64eeac8b05a1b" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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This is the Face Capture tutorial. Here you will find some tips on how to position your face, or what things you need to keep in mind so that the capture is performed successfully. There are a total of 3 tips.

To see them, press the button (4) or (5). To return to Face Capture, press the button (3).

To exit the widget without capturing, press the icon (2).

1. Log-out button
2. Button to close the process
3. Back button
4. Previous button
5. Next button
   {% endcolumn %}
   {% endcolumns %}

### **Results** <a href="#resultados" id="resultados"></a>

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Once all onboarding steps have been completed, the results screen appears indicating whether onboarding was successful or has failed. In addition, all data extracted from the registered biometrics and security checks are shown, according to the parameters previously selected in settings.

At the bottom, by clicking the hyperlink for each result (3)(4)(5)(6), you can access a more detailed version of that specific result. In addition, by clicking the hyperlink (2) you can download the images obtained from onboarding.

To finish onboarding, press the button (7).

1. Log-out button
2. Download images
3. See more of the extracted data
4. See more of previous Onboarding
5. See more of government service
6. See more of morphological validation
7. Button to finish Onboarding
   {% endcolumn %}
   {% endcolumns %}

### **Document signature** <a href="#firma-de-documento" id="firma-de-documento"></a>

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<figure><img src="/files/17bbf01b09549f9a81f2cfee8b00a22c35f85dd4" alt=""><figcaption></figcaption></figure>
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If user signature is enabled in Settings, and the onboarding process has been successful, you can sign the document.

To start the signature process, scroll to the bottom of the page and press the button (1).

To finish onboarding without signing, press the button (2).

1. Button to sign
2. Button to finish Onboarding
   {% endcolumn %}
   {% endcolumns %}

#### **Signature with Video Recording** <a href="#firma-con-video-grabacion" id="firma-con-video-grabacion"></a>

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<figure><img src="/files/caf9e36d13361a9a48702c1941547770d684a798" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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This pop-up allows the document to be read for signing in the process.

The button (1) will be disabled until you scroll the sidebar (2) to the bottom, as confirmation of reading. Once the button (1) is enabled, press it to start the signature process.

To close or go back, press the button (3).

1. Button to sign
2. Scroll bar
3. Button to close/go back
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/e7f24f0c194c93de2700dda53dfa6f24bfd1c835" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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For video recording, a tutorial first appears explaining how to perform the process.

The animation shows how to interact with the Widget. The text gives details on how to carry out this step correctly.

To start the process press the button (2).

To exit, press the icon (1).

1. Button to exit
2. Button to start Video Recording
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/4c8346e74af4538a7199be9e05d5c881818d7f42" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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Video Recording requires you to allow access to the camera and microphone to perform the process.

To continue press the button (1). To cancel permission and not continue, press the button (2).

1. Button to allow access
2. Button to cancel access
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/6b65730fee81a87667fcc21b594c2a822027b504" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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After accepting permissions, an oval (2) is shown on the screen where you must place your face and a rectangle (3) where you must position the front of the document.

To exit the process, press the icon (1).

1. Button to exit the process
2. Oval to place the face
3. Rectangle to place the document
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/b24121c9e56ec2e8b69491b8029a9992c6b676c8" alt=""><figcaption></figcaption></figure>
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Repeat the same step, this time showing the back of your document inside the rectangle (3) and keeping your face in the oval (2).

To close the process, press the icon (1).

1. Button to close the process
2. Oval to place the face
3. Rectangle to place the document
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/4da5fda4fdf834787a3ec25aca1a19ceda138f12" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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After the face and document registration steps, you must place your face and say aloud what the text at the bottom indicates.

1. Button to close the process
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/89449d1b903fd6584087e0261aac720d04817f29" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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If the video recording is correct, press the button (2) to send it and finish.

You can retry the process by pressing the button (3).

To close the process without sending anything, press the exit icon (1).

1. Button to close the process
2. Button to finish
3. Retake button
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/4f9baf3d8cff8cd0430463a9c155d533e5acd460" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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If the video recording has failed, press the button (2) to retry.

To close the process and not continue with Video Recording, press the icon (1) or the button (3).

1. Button to close the process
2. Retake button
3. Close button
   {% endcolumn %}
   {% endcolumns %}

#### **Signature with Face Biometrics** <a href="#firma-con-biometria-de-rostro" id="firma-con-biometria-de-rostro"></a>

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<figure><img src="/files/822807c57f34805556575d081fc0c302051c0d47" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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This pop-up allows the document to be read for signing in the process.

The button (1) will be disabled until you scroll the sidebar (2) to the bottom, as confirmation of reading. Once the button (1) is enabled, press it to start the signature process.

To close or go back, press the button (3).

1. Button to sign
2. Scroll bar
3. Button to close/go back
   {% endcolumn %}
   {% endcolumns %}

{% columns %}
{% column width="50%" %}

<figure><img src="/files/00bc1df155271d2ec6fbfdc3d2eeea8d3eccdf33" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

{% column width="50%" %}
Once the process starts, a text (2) appears giving you instructions on how to position yourself, or what you need to keep in mind.

This message can inform you of possible mistakes you are making during the capture, as well as a color indicator:

* Distance: close, far
* Framing: outside the circle, rotated
* Movement
* Lighting

If you follow the instructions correctly, the capture will be done automatically and you will be directed to the next step.

If you want to close the process, press the icon (1).

1. Button to close the process
2. Help message
   {% endcolumn %}
   {% endcolumns %}

{% columns %}
{% column width="50%" %}

<figure><img src="/files/6ea196d29cd486f3a281ff4b16702043f2f3f737" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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When the capture is processing the image, the circle (2) will change shape and color. If you are not positioned correctly, it will return to the previous state with help messages.

If you want to close the process, press the icon (1).

1. Button to close the process
2. Informational circle for the process status
   {% endcolumn %}
   {% endcolumns %}

{% columns %}
{% column width="50%" %}

<figure><img src="/files/17513f0a16c64ddaf22e224b5f86da09849f6607" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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If the signature has been completed successfully, it will appear validated on the results screen. Since it is already validated, the button to sign the document (2) will be disabled.

To finish onboarding press the button (3).

1. Button to log out
2. Button to sign
3. Button to finish Onboarding
   {% endcolumn %}
   {% endcolumns %}

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{% column width="50%" %}

<figure><img src="/files/a6ffce0d9c5ee14b01473261a7e15fc1d41c9b52" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

{% column width="50%" %}
Once the process starts, you have X seconds to complete the corresponding step. If the time for the widget to make the capture is exceeded, this message will appear and if you press the button (2) you can retry the process.

To close, press the icon (1).

1. Close button
2. Retake button
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/acdfb33509cfa5766c97a22a527f8c2a875d454e" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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If the signature has failed validation, you can try again by pressing the button (1).

You have 3 validation attempts. If it fails on the third attempt, the signature will no longer be available for the current onboarding.

To close the process without signing, press the button (2) to return to the results screen.

1. Retake button
2. Close button
   {% endcolumn %}
   {% endcolumns %}

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<figure><img src="/files/0e8a82dc1d40eb800a7553b0f151a9151dc83494" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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After 3 attempts, a notification will appear on the results screen informing you of what happened. You can close it by pressing the icon (2) or let it close automatically.

1. Button to log out
2. Button to close the notification
   {% endcolumn %}
   {% endcolumns %}

### **Errors** <a href="#errores" id="errores"></a>

#### **Generic error** <a href="#error-generico" id="error-generico"></a>

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<figure><img src="/files/4aa4cc6909fb69fd1ca24fc5fd3c51f7bc29e392" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

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This error may appear if, due to an internal widget failure, one of the biometrics could not be registered.

You can try again by pressing the button (2).

1. Log-out button
2. Retake button
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### **Frequently Asked Questions (FAQ)** <a href="#preguntas-frecuentes-faq" id="preguntas-frecuentes-faq"></a>

* **What is a digital Onboarding?**\
  A process in which companies onboard their clients and users securely and quickly thanks to biometrics.
* **What is OCR?**\
  Optical Character Recognition. It is a process that allows extracting the text contained in an image or document.

***Most common errors/issues and how to solve them***

* **Error during Document Capture, what can I do?**\
  If during document capture you have not managed to obtain a successful capture, it is recommended to follow the suggestions below:
  * Avoid excessive reflections and shadows to obtain a clear and sharp image.
  * Use a uniform background that makes the document stand out from the image.
  * Do not cover the edges of the document with your fingers when capturing the image.
  * Make sure the document is well focused and framed within the image.
  * Check that the text in the image is legible and well lit.
  * Make sure the captured image is sharp and centered to obtain the best results.
* **Error during face capture, what can I do?**\
  If during face capture you have not managed to obtain a successful capture, it is recommended to follow the suggestions below:
  * Avoid excessive reflections and shadows to obtain a clear and sharp image.
  * Use a uniform background so the image stands out.
  * Do not cover parts of the face with hair, masks, or dark glasses.
  * Make sure the face is centered and inside the circle.
  * Check that proper lighting is maintained and avoid dark places.
  * Make sure the captured image is sharp and centered to obtain the best results.
* **Connection error**: A connection error is shown and does not allow you to continue.
* **Error due to service outage**: A connection error is shown and does not allow you to continue.

  There are monitors on the production services to notify of these issues and resolve them as quickly as possible.
* **Document is not captured (Timeout 10 seconds)**: Pre-checks to perform:

  * Validate that when trying to capture the document, glare does not affect it and no fields on the document are being covered.
  * Validate that the correct country has been selected.
  * Validate that the correct document type has been selected (a distinction is made between identity documents and foreigner documents).

  If the document is not modeled, you can use the "Autodetect" option in the country selection to try to access the process.
* **No selfie captured:** Pre-checks to perform:
  * Validate that the lighting conditions allow the face to be seen correctly.
  * Validate the messages about the face's distance from the camera.
* **Biometric authentication error**: Biometric validation may return the following error results:
  * Negative biometric authentication
    * If a positive result is expected, validate:
      * That the selfie taken is clear and does not have occlusions that could cause problems.
      * That the photo taken of the document has no reflections and is not blurry (this should be validated while the Document Capture is being performed).
    * False rejections: false rejections may occur for the following reasons:
      * The photo of the document and the selfie are very different (too much time has passed, major changes in the face, image quality, occlusions).
  * Positive biometric authentication
    * If a negative result is expected:
      * False acceptances:
        * If tests are being carried out among family members (twins, siblings, parents-children, cousins, etc.), it is recommended to submit the request to Sales so that a higher security threshold, appropriate for this type of environment, is applied.
  * Biometric authentication not performed
    * Validate that the photo taken of the document has no reflections, is not blurry, and has no occlusions (for example: holograms, reflections).
* **Liveness check not passed**: The liveness check may present the following errors:
  * Liveness check NOT passed. If a positive result is expected, validate:
    * That there are no other people (faces) in the selfie, the technology rejects the liveness check if there is more than one face in the image
    * That there are no backlights or screens with reflections in the background
    * That your eyes are not closed
    * That you are not wearing sunglasses
  * Troubleshooting:
    * Avoid using glasses and occlusions
    * Find a suitable background, without screens or reflections
    * Avoid having faces behind you when taking the selfie
    * If there is no way to pass the liveness check, there is the option to disable this validation from the configuration screen
  * Liveness check passed. If a negative result is expected:
    * False acceptances:
      * If tests are being carried out against presentation attacks (screens, printed photos, masks), it is recommended to submit the request to Sales so that a higher security threshold, appropriate for this type of environment, is applied.
* **Incorrect OCR (personal data)**: OCR quality issues are usually associated with poor document captures (blurry, reflections, occlusions, etc.); if recurrent problems are detected in the displayed fields, you should contact Sales to request strengthening of the document modeling.
* **Face matching**: The face matching evaluation is performed by comparing the common data between the front and back sides; in case of an error in the expected result, you can check in the OCR detail whether the fields are being captured and labeled correctly.

  We have experience that in new documents (not yet analyzed in detail), errors may occur in this diagnosis due to incorrect field labeling. You should contact Sales to make the necessary adjustments.
* **Previous Onboarding**: Previous Onboarding validation is performed against previous successful onboardings carried out in the same tenant.

  For efficiency reasons, the database of previous onboardings is periodically emptied, so it is recommended to perform an Onboarding before enabling the feature.
* **Government service**: Government service validation is only available in specific countries; the updated list of countries is maintained by Sales.

  The availability of the government service depends on the service provider itself, so its status cannot be guaranteed.